Frequently asked questions

SUBSCRIPTIONS

HOW CAN I SUBSCRIBE TO AMAG MAGAZINES (PRINT VERSION)?


Go to https://www.amagmagazineandbooks.com/subscription to subscribe, or else send an email to subscriptions@amag.pt mentioning the type of subscription you would like, along with your name and address. Payment instructions will be forward.




WHAT TYPES OF SUBSCRIPTIONS ARE AVAILABLE AND HOW MUCH DO THEY COST?


All our titles are available in print format. Subscriptions can be for 1year or 5 issues. Prices are listed in Euros and include VAT (sales tax).




HOW CAN I PAY FOR MY SUBSCRIPTION?


For subscriptions, we accept the following payment methods: MasterCard, VISA, American Express, PayPal and online bank transfers.




WHAT IS REQUIRED FOR A (DISCOUNTED) STUDENT SUBSCRIPTION?


Student subscribers will need to provide a valid student number during the order process.




HOW CAN I RENEW MY SUBSCRIPTION?


Subscriptions renew automatically, unless we receive a cancellation request from you by email in advance of the renewal date. You will automatically receive email notification to renew your subscription online to guarantee an uninterrupted subscription.




HOW WILL YOU SEND MY MAGAZINE?


Subscribers to AMAG magazine receive all print issues in protective packaging via international surface mail.




HOW LONG WILL IT TAKE FOR MY ORDER TO ARRIVE?


Delivery times will depend on where in the world the magazines are being sent. On average, magazines arrive at the destination address within 4 weeks of the publication date.




WHERE CAN I CHANGE MY ADDRESS DETAILS?


To change the delivery address of your subscription, please send an email to subscriptions@amag.pt .




HOW CAN I CANCEL MY SUBSCRIPTION?


Cancellation of a subscription can be made at any time by sending an email to subscriptions@amag.pt Please note, in order to stop the automatic renewal process, any cancellation requests must be submitted no less than 30 days prior to the paid subscription due date.





MAGAZINE AND BOOKS

HOW CAN I PAY FOR MY ORDER?


For online orders, we accept the following payment methods: MasterCard, VISA, American Express, PayPal and online bank transfers.




WHERE CAN I FIND MY INVOICE?


You will receive a confirmation email when your order is complete. Please return on that email requesting your invoice, and referring your data information. Name, address, and vat number.




WHICH SHIPPING OPTIONS ARE AVAILABLE?


In the case of books and magazine, we will send your order via DHL or similar courier.




HOW LONG WILL IT TAKE FOR MY ORDER TO ARRIVE?


AMAG PUBLISHER attempts to fulfill orders within 2 to 5 working days of receipt.




WHAT IS THE RETURN POLICY OF AMAG PUBLISHERS?


If the product received is defective or incomplete, or if it fails to meet expectations, the buyer has a period of 30 days in which to respond in the following way.


The buyer can contact AMAG Publishers (by email only via onlineorders@amag.pt) requesting the repair or exchange of the product (or part of the product) in question.


The buyer who requests the repair or exchange of a defective or an incomplete product (or part of a product) is asked to return that product to AMAG Publisher. Within 20 days of receipt, AMAG Publisher will send the buyer a new, complete or repaired product. AMAG Publisher will take responsibility for all costs involved in this process, including shipping costs incurred by the buyer, unless it can be proved that damage, defects and/or missing parts are the responsibility of the buyer, in which case AMAG Publisher shall be absolved of all or part of the responsibility involved and shall not be obligated to repair or replace the product. If the buyer is found to be responsible for damage to the product, or for its missing part(s), AMAG Publisher will return the product to the buyer in the same condition in which it was received.





DISTRIBUTION

WHERE CAN I BUY AMAG PUBLISHERS' BOOKS AND MAGAZINES?


A complete list of bookstores that carry our books and magazines can be found here.




HOW CAN I BECOME A DISTRIBUTOR/RESELLER OF AMAG PUBLISHERS' BOOKS AND MAGAZINES?


The primary agent for distributing our books worldwide is IDEA BOOKS; for contact information please contact our distribution at sandra@ideabooks.nl for pricing and ordering information.





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